Welcome back to Humans of Autologyx, where we take a closer look at the people behind the platform, and the thinking that goes into making complex work run better.
This time, we’re speaking with Rachel Chambers, Senior Solutions Consultant, who works with clients across their entire journey with Autologyx, from initial onboarding through to evolving and expanding their use of the platform.
Her focus? Making sure what gets built actually reflects how work happens in the real world, and continues to do so as that work changes.
For Rachel, some of the most important work happens before a single workflow is built.
Her role often begins with understanding how organisations operate, not just at a high level, but in the detail:
Very often, those details aren’t documented anywhere. They live in people’s heads.
A big part of Rachel’s job is helping clients articulate things they haven’t explicitly defined.
Through workshops, process mapping, and guided conversations, she works to surface:
This isn’t just requirements gathering in the traditional sense. It’s about building a shared understanding of the process - something that’s essential before any automation can succeed.
Rachel’s role doesn’t stop once a solution goes live. She also works closely with existing clients to:
This is especially important in environments like legal operations, where requirements are constantly shifting.
Rather than treating automation as a one-off project, the focus is on continuous improvement - making sure workflows keep pace with the business.
Another key part of Rachel’s work is helping clients transition from legacy systems to the latest version of the Autologyx platform.
This isn’t just a technical migration. It’s an opportunity to:
In practice, this often means combining migration with optimisation, ensuring clients don’t just move systems, but move forward.
Once there’s a clear understanding of the process, the focus shifts to shaping the solution.
This is where structure starts to emerge:
Mockups, demos, and early walkthroughs play a key role here - giving clients something tangible to react to and refine.
The result is a much clearer path forward, with fewer surprises during delivery.
Rather than treating implementation as a handover, Rachel takes a collaborative approach.
Clients are involved throughout:
This not only improves the end result, but also ensures that teams feel comfortable using, and owning, what’s been built.
One of the consistent challenges Rachel highlights is that real-world processes are rarely neat.
They involve:
New capabilities, such as integrations with systems such as iManage, or more flexible file handling, are designed to support this reality.
The goal isn’t to oversimplify. It’s to create workflows that can handle complexity without breaking.
Rachel’s approach reinforces a core idea: you can’t build effective automation on top of an unclear process.
As organisations look to adopt more AI-driven capabilities, this becomes even more important.
AI can enhance and accelerate work, but only when it operates within a clear, structured workflow.
Without that foundation, even the most advanced tools struggle to deliver consistent results.
From this conversation, a few things are clear:
🎥 Watch Rachel share her approach to onboarding, discovery, and ongoing client work below.
At Autologyx, we believe the future of work isn’t just AI, it’s AI embedded inside well-designed, deterministic workflows.
The people in this series are the ones turning that vision into reality.